Returns & Cancellations Policy
Last updated: 2026-08-25
1. This policy depends on what you bought
Your rights differ depending on whether the artwork you bought is a standard, ready-made original; made to order; or genuinely personalized/custom-made to your specification. Each artwork’s product page states which category it falls into.
2. Standard/ready-made artworks — your right of withdrawal
If you are a consumer buying from within the EU, you generally have the right to withdraw from your order within 14 days of receiving the artwork, without giving a reason, for artworks that are not made or personalized specifically for you. To withdraw, contact us at [CONTACT EMAIL] with your order number before the 14-day period ends. You are responsible for return shipping costs unless we state otherwise, and the artwork must be returned in the condition it was received.
3. Made-to-order and personalized artworks — exception
Where an artwork is genuinely made to order or personalized to your specification after you place the order, the statutory right of withdrawal does not apply, as permitted by EU consumer law for custom-made and personalized goods. We will state clearly on the artwork or order page whenever this exception applies — it is not assumed automatically for every piece.
4. Digital products
We do not currently sell digital products. If we introduce any in the future, this section will be updated with the applicable withdrawal rules for digital content.
5. How to cancel or return an order
Email [CONTACT EMAIL] with your order number and, if returning a received item, confirmation that it is unused and in its original condition. We will confirm the return address (see also [RETURNS ADDRESS]) and next steps, including refund timing once the return is received and inspected.
6. Damaged artwork
If your artwork arrives damaged, contact us at [CONTACT EMAIL] as soon as possible with:
- Your order number
- A description of the damage
- Photographs of the outer packaging
- Photographs of the damage itself
We will work with you on a repair, replacement, or refund as appropriate. This does not affect your other statutory rights regarding goods that do not conform to their description.
7. Conformity and statutory rights
Nothing in this policy limits your statutory rights as a consumer regarding goods that do not conform to their description, are defective, or are not as described.
8. Contact
[CONTACT EMAIL]